FAQs about the ECM Industry

What is ECM?

ECM stands for Enterprise Content Management, which is sometimes referred to as electronic content management or document and content management.

What are the benefits of ECM?

ECM allows organizations to not only become significantly more efficient by managing corporate information in a secure and comprehensive manner that fits comfortably with the ways they are already managing their offices, as well as to create a competitive advantage by reducing costs while providing differentiation in their marketplace.

FAQs about Digitech Systems

Why does Digitech Systems matter?

Digitech Systems changes the way businesses compete by offering them immediate access to all of their corporate information securely, at their desktop or via the web. The power of ECM technology streamlines day-to-day business management, which saves businesses time and money thereby offering them a competitive advantage.

What differentiates Digitech Systems from other ECM solution providers?

In an industry dominated by overly complex systems designed using proprietary technologies, the Digitech Systems product suite stands out. Digitech Systems delivers products that are easy to use, feature-rich, and architecturally flexible. The simple yet powerful products offer a sensible balance between price and performance and have a cost structure so low that it moves ECM from an overhead expense to a generator of substantial corporate savings. Digitech Systems offers products to manage the entire document and content management process from scanning to storage, management and retrieval in both on-premise and on-demand systems to meet any company’s needs. Additional components allow businesses to automatically route information through processes, securely store and manage email and leverage critical print stream data. The systems are fully supported by Digitech Systems’ legendary customer service.

How does Digitech Systems provide the benefits of ECM?

By significantly reducing the cost of ECM, Digitech Systems has moved ECM from a luxury convenience to an essential element of any well-managed business, while simultaneously boosting competitive advantage for its customers. Digitech Systems has reinvented ECM as a simple, accessible and cost-effective system that anyone with a computer can easily use. Digitech Systems’ suite of ECM products immediately provides customers with the ability to save time, improve efficiency and have peace of mind when managing their information.

FAQs About Digitech Systems’ ECM Suite

What are your core products?

Our core products are PaperVision^® Enterprise, ImageSilo^SM and PaperFlow™. In order to suit the unique needs of every business, Digitech Systems’ products and services are available through two different models, on-premise and on-demand. Both systems provide the same software capability, scalability, flexibility and security, but they differ in where information is stored and how it is accessed.

The On-Premise Solution
Organizations that prefer to manage their ECM storage needs on-premise can install Digitech Systems software, PaperVision Enterprise, and access information internally.

The On-Demand Solution
For a fully managed solution, organizations can outsource their entire ECM needs to ImageSilo for a flat monthly fee and access information anywhere, anytime via the internet. ImageSilo allows organizations to incorporate the power of ECM as a low operating expense rather than a high capital cost.

Hybrid Solutions
Both systems can be used together as a hybrid solution. Some companies use both systems to store some information on-premise and other information on-demand. All products work seamlessly together, making an endless list of creative solutions for a variety of business needs.

Comprehensive ECM Suite
Both PaperVision Enterprise’s on-premise solution and ImageSilo’s on-demand solution can be expanded with add-on components that enable companies to maximize their ECM system. Additional products and services work seamlessly to automatically route information through processes, securely store and manage email and leverage critical print stream data.

What is PaperVision Enterprise?

• Controls access and increases security using a simple, searchable ECM system
• Enables automation and tracking of business processes throughout the information lifecycle
• Has unlimited scalability – can run on a single desktop computer or thousands of computers within an organization simultaneously
• Supports over 250 file types – from graphics, CAD drawings and presentations to word processing documents, spreadsheets, scanned pages and PDF files

What is ImageSilo?

• Allows 24/7 data access without additional investment in hardware, software or IT personnel
• Outsources ECM with an on-demand, ultra-secure, proven service
• Allows an unlimited number of users within an organization to easily retrieve and deliver corporate information via the internet, anywhere, anytime
• Eliminates the potentially large up-front capital expense of purchasing, administering and maintaining an on-premise ECM system by providing an outsourced option
• Moves ECM from a high capital cost to a low operating expense

What is PaperFlow?

• A powerful, full-featured, production-level capture and indexing system
• Serves as the document capture component of a complete Digitech Systems installation or as the front-end for a user’s existing ECM system
• Immediately improves productivity and performance levels without extensive new product training
• Interfaces with more than 300 scanners including desktop and production-level scanners running at their full rated speeds of 400 images per minute or faster
• Scans to any media, on any network configuration – providing full storage and network independence

How are your products and services distributed?

Digitech Systems markets its software solutions through a worldwide network of Value Added Resellers, who combine our best-in-class software solutions with their hands-on, local business touch. Many resellers offer a full complement of scanning solutions, customization and full integration to make the ECM system the heart of a business’s information management efforts.

What are your target markets?

With software and services that feature bidirectional scalability, Digitech Systems offers substantial savings to any size organization in virtually any industry. Utilizing this system flexibility, Digitech Systems’ Value Added Resellers have chosen to focus on target vertical markets that include financial, legal, healthcare and education, among others.  

What kind of support does Digitech Systems provide to its resellers?

Digitech Systems has put together a set of sales and business support tools to help their resellers be successful. Each reseller is assigned a Client Development Manager who is dedicated to helping them with business and sales planning and execution. Other resources include MyDSI, a reseller portal that offers resellers access to an unprecedented quantity of account and technical support information. In addition, Digitech Systems offers a Knowledge Base of commonly asked technical support questions and a moderated user forum for resellers to network with one another. Digitech Systems resellers enjoy complimentary full updates to their free sales demonstration software so that they have the latest product versions at their disposal at all times. In addition, Digitech Systems offers reseller training classes for both product and sales skills. Once a year, Digitech Systems’ resellers gather for a reseller conference designed to give them the latest product and company information as well as provide information they can use to enhance their business. Finally, Digitech Systems honors its resellers annually with the Circle of Excellence, which recognizes top performers. 

How does Digitech Systems provide technical support?

Digitech Systems provides legendary technical and customer support with exceptional customer attention and responsiveness. Toll free customer service connects callers with a product expert in less than 15 seconds, and 87% of calls are resolved on the same day. In addition, Digitech Systems provides an online technical assistance knowledge base, accessible 24/7.